Shipping policy
Efímero Couture - Shipping Policy
Last updated: 9 May 2026
At Efímero Couture, every order is prepared with care and attention to detail. This Shipping Policy outlines how orders are processed, shipped, and delivered when purchasing from our website.
By placing an order with Efímero Couture, you acknowledge and agree to the terms outlined below.
ORDER PROCESSING
Orders are typically processed within 1–5 business days after payment has been successfully received and verified.
During periods of increased demand, including:
- New collection launches
- Limited releases
- Promotions
- Sales periods
- Public holidays
processing and dispatch times may be extended.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Efímero Couture reserves the right to delay, refuse, or cancel any order if fraud, unauthorized activity, or incorrect information is suspected.
SHIPPING TIMEFRAMES
Estimated delivery timeframes begin once your order has been dispatched.
Estimated shipping times:
- Australia: approximately 2–8 business days
- International: approximately 7–20 business days
Delivery timeframes are estimates only and are not guaranteed.
Actual delivery times may vary depending on:
- Carrier operations
- Customs clearance
- Weather conditions
- Destination country
- Peak shipping periods
- Local delivery disruptions
- Circumstances outside our control
Efímero Couture is not responsible for delays caused by shipping carriers or external events once an order has been dispatched.
TRACKING INFORMATION
All orders include tracking where available.
Tracking information will be sent to the email address provided at checkout once your order has been shipped.
Customers are responsible for monitoring tracking updates and delivery progress through the shipping carrier.
CUSTOMS, DUTIES, AND TAXES
International orders may be subject to:
- Customs duties
- Import taxes
- VAT
- Additional government fees
These charges are determined by the destination country and are the sole responsibility of the customer.
Efímero Couture does not control or estimate customs charges and will not be responsible for additional import-related costs.
If a package is refused due to unpaid customs charges or import taxes, the customer remains responsible for all original shipping fees, return shipping costs, customs charges, and associated expenses.
INCORRECT SHIPPING INFORMATION
Customers are solely responsible for ensuring all shipping information is accurate before completing checkout.
Efímero Couture is not responsible for:
- Incorrect addresses
- Incomplete addresses
- Failed delivery attempts
- Returned shipments caused by customer error
If an order is returned due to incorrect shipping details, additional shipping fees may apply before reshipment.
LOST, STOLEN, OR DAMAGED PACKAGES
Once an order has been marked as delivered by the shipping carrier, Efímero Couture is not responsible for lost or stolen packages.
Customers are encouraged to ensure delivery locations are secure.
If your order arrives damaged, you must contact us within 48 hours of delivery and provide:
- Your order number
- Clear photographs of the packaging and damaged item
- A description of the issue
Claims submitted outside this timeframe may not be accepted.
DELIVERY ISSUES
Efímero Couture is not liable for delivery issues resulting from:
- Carrier delays
- Customs inspections
- Weather events
- Incorrect customer information
- Missed deliveries
- Unclaimed packages
- Force majeure events or circumstances beyond our control
RETURNED PACKAGES
If a shipment is returned to us due to:
- Incorrect address information
- Failure to collect the package
- Refused delivery
- Unpaid customs charges
the customer may be responsible for:
- Reshipping fees
- Return shipping charges
- Customs-related fees
- Additional handling costs
NON-DELIVERY CLAIMS
Claims relating to non-delivery must be submitted within a reasonable timeframe after the estimated delivery date.
Efímero Couture reserves the right to investigate shipping claims directly with the carrier before providing any resolution.
AUSTRALIAN CONSUMER LAW
Nothing in this Shipping Policy excludes, restricts, or modifies any rights available under Australian Consumer Law.
CONTACT
For questions regarding shipping or delivery, contact:
Efímero Couture
hello@efimerocouture.com